Extremely Odd Knitpicks Experience
First, I’ll put this in perspective. I’ve ordered from Knitpicks twice and both times I was very happy with their service. I bought some Telemark for a scarf and the second time, I bought two books at their summer booksale. Both arrived very quickly.
I’ve been recently browsing the website again and looking at some of their new sock yarns. Once again I had problems logging in to my account. I have always had problems with this on Knitpicks. It is on my list of allowed websites. My cookies have been emptied, etc. Frustrated by multiple problems, I registered a new account under a different email address. It didn’t make a difference. Every time that I tried to check out, it asked me to log in again.
So, I did not place an order. I never had the chance to even enter my card information.
Backing up for a moment—I did ask for a password reminder for my old account, the one that I originally used to place those orders last year. I received the strangest password reminder email that I have ever gotten in my entire life. Not only did I get my original password, I got every other password that I had typed there, both for my new account and for my old account when I was trying to remember what the old one was. Not only that, I received a password that wasn’t even mine or anything that I had tried to type in! I have never had any other website send me any password other than 1. My original password or, 2. A replacement password.
Back to the present. So far, I have ordered nothing and had problems logging onto their website. End of story, right?
Yesterday, I received a confirmation email, saying that my Knitpicks order had shipped! I scanned the list—and quickly realized that this was not some accidental order of mine. It was $54 dollars worth of yarn in colors that I would never chose—key lime, acovado, and others—and a book. I was extremely surprised and disturbed and picked up the phone to call Knitpicks.
Yes, my order had shipped to Barbara P. Yes, my address was —– and the order was being shipped to my address. I gaped.
”Um, this is very weird, because I haven’t ordered anything from here recently.”
”Maybe your husband?”
”No, I’ve been considering an order lately, but none of these items are anything like what I was thinking of ordering.”
”Well, it was paid with Big Box Credit Card 1.”
At this point, I breathed a sigh of relief. Even if I had, under the influence of some strange yarn coma, ordered from Knitpicks, this confirmed that I didn’t. We don’t have Big Box Credit 1, we have Big Box Card 2*.
However, the fact remains that a box with $54 dollars worth of merchandise paid for by another person is being shipped to my address and unless they contact Knitpicks, I am in the Knitpicks database as the person who ordered it! I assured the very kind person on the phone that I will simply send the package back as soon as it arrives here. Hopefully, it will not take too long for it to reach that persob!
In the meantime, I can log onto my old account (but not order, blast!) and I can check the status of “my” order! I realize that this is probably a rare occurence, but it is a little disturbing nonetheless. The woman on the phone indicated that the person placing the order might have mixed up their numbers somehow, and I assume that this would account for this strange incident.
In any case, I sincerely hope that Knitpicks will overhaul its shopping cart soon, because they are too big (and too good) of a knitting website to have to deal with anything less than the best and one that lets its customers place orders!
*For the curious, yes, I am a teenager. Any purchases online are made and approved by my parents! They do not understand yarny cravings but they make exception for their obsessed daughter!